Shipping & Orders
When will I get my order?
Usually, it takes 3–7 days to fulfill an order, after which it’s shipped out. The shipping time depends on your location, but can be estimated as follows:
- USA: 3–4 business days
- Europe: 6–8 business days
- Australia: 2–14 business days
- Japan: 4–8 business days
- International: 10–30 business days
Where will my order ship from?
For t-shirts and merchandise we work with an on-demand order fulfillment company with facilities worldwide! Our props will ship from our storage house.
Will I be charged customs for my order?
An additional customs and tax fee can occur on international orders. This fee is not in our control and is assessed by your local customs office. Customs policies vary widely for every country so please check with your local customs office directly to see if they apply duties and taxes to your purchases.
My order should be here by now, but I still don’t have it. What should I do?
Before getting in touch with us, please help us out by doing the following:
- Check your shipping confirmation email for any mistakes in the delivery address
- Ask your local post office if they have your package
- Stop by your neighbors in case the courier left the package with them
If the shipping address was correct, and the package wasn’t left at the post office or at your neighbor’s, get in touch with us using the Contact Us form provided or support@astrangeronearth.com. Please include your order number. If you did find a mistake in your delivery address, we can send you a replacement order, but shipping will be at your own cost (this excludes the purchase of film props and unique items).
How are your products made?
We work with a print-on-demand drop shipper for t-shirts and merchandise. They have locations worldwide, so depending on where you are, your orders are printed and shipped from the facility that can do it most efficiently! Our Props were purchased or made for use on screen. This means some of the items are premanufactured, while others were fabricated specially for the film. Screen presence is shown from the film still and the order includes that exact item, or other wise noted. Our other one of a kind items were created specifically for you.
How do I track my order?
You’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, drop us a line at support@astrangeronearth.com or Contact Us.
I received a wrong/damaged product, what should I do?
We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you quickly, please email us at support@astrangeronearth.com or Contact Us within a weeks’ time with photos of the damaged product, your order number, and any other details you may have about your order. We’ll get back to you with a resolution as soon as possible!